Frequently Asked Questions

Delivery is from Latvia. We work primarily with UPS and can also ship via Latvian Post.

• After receiving payment, we prepare your order for shipment (3-5 days).
• UPS delivery takes about 3-5 days (20 EUR).
• Latvian Post (budget option) takes about 10-20 days (10 EUR).

You will receive a tracking number once the order is shipped.

Customers who prefer to pick up their lots in person at our office can take advantage of our convenient scheduling service. We provide you with the opportunity to reserve a suitable time via our online platform.

Please follow this link: https://calendly.com/coinstore_meet/30min to choose a suitable time and date for your appointment.

This service is available 24/7, allowing you to select a time that fits your schedule.

Pickup location: PILS LAUKUMS 4

❗️Please make sure to pay for your order in advance.

After payment, you will be able to reserve a convenient pickup time.

The price for fast delivery to the following destinations is:

• 10 EUR for Latvia, Lithuania, Estonia
• 20 EUR for Europe
• 30 EUR for America, China, JapanWe work with UPS.

After receiving your payment, we will prepare your order for shipment.

Once your order has been shipped, you will receive a tracking number.

Packaging for shipment takes 3–5 days.

• If you choose UPS service, delivery takes 3–5 days.
• If you choose the budget shipping method via Latvijas Pasts, delivery takes 10–20 days. (If you want to choose the budget option by Latvijas Pasts, let us know.)

Our specialists verify all accounts and invoices. If your invoice shows all items on our side, it should be correct. If you still believe there is an issue, contact us, and we will review again.

Once we receive and confirm your payment, you will get an automatic payment confirmation. We will then collect your order (typically within 3–5 days) before shipping. Once it’s shipped, we will provide you with a tracking number. If you choose UPS, delivery usually takes about 3–5 days. We will do our best to accommodate your timeframe.

Invoices are typically sent within 5 working days after the auction ends. Once we receive your payment, you’ll get a payment confirmation and eventually a tracking number after the order is collected and shipped.

The bottom of the invoice will show the GBP amount. As for shipping, besides UPS, we offer Latvian Post as a budget option (10 EUR, 10-20 days). If UPS delivery was slow before, feel free to choose Latvian Post.

We reconcile bids from all platforms and send invoices within a week after the auction ends. If you won, you will receive an invoice. Please wait for the official invoice email.

Currently, our system does not allow for directly deducting your earnings from sold items against the cost of newly won lots. Each set of winning bids must be paid for in full following our standard payment process. Once we receive your payment, you will automatically receive a confirmation message, and we will then prepare your order for shipment.

Packaging usually takes 3–5 days, and you will receive a tracking number once your package is dispatched.

Payment for the items you have sold will be processed separately after we receive payment from the buyers. This approach minimizes errors and ensures a smooth experience for all parties involved.

You will receive an email notification with detailed instructions. Please note that the waiting period is approximately one month after the auction.

Bank Details

Company Name: SHENBERG AUCTION LTD (UK)

Company Registration Number: 15959476

Company Legal Address: 14 Anderson Avenue, Chelmsford, England, CM1 2BZ, Essex, UK

________________________

Currency: EUR

IBAN: CY19 9020 0001 0000 0201 0102 6644

SWIFT Code: CARDCY2L

Currency: GBP (£)

Bank Name: Lloyds Bank

IBAN: GB89 LOYD 3054 6623 1432 60

SWIFT Code: LOYDGB2L

Account Number: 23143260

Sort Code: 30-54-66

www.shenbergs.com

info@shenbergs.com

We do not accept PayPal as a payment method. However, we can send you a payment link via Stripe for secure and easy payment.

To request a return, please contact us at info@shenbergs.com. Our team will guide you through the return process.

Yes, before proceeding with the return, we kindly ask that you inform us of the reason for the return. This helps us ensure the process goes smoothly.

Please note that we do not accept returns for canceled orders that would result in a refund.

Once we receive the returned coin, we will promptly process the refund, provided the return is valid according to our return policy.

To leave a review, please follow these simple steps:

1. Click on the link: https://g.page/coinstore-585/review?gm
2. Write a Review: On the page that opens, you’ll see an option to “Write a Review.”
3. Provide Your Feedback: Select your star rating and provide your comments in the text box.
4. Submit Your Review: Once you’ve finished, click “Post” to submit your review.

Follow these simple steps to sell your items with us:

1. Submit Your Request: Send us a message with details about the items you wish to sell. Attach photos if available for a quicker evaluation.
2. Contract Agreement: Once your items are approved, we will send you a sales contract. Fill out the contract and return it to us to confirm your participation.
3. Logistics Arranged by Us: We can organize the pickup of your items from almost any country. Simply provide the address, and we’ll arrange a courier to collect your lots at your convenience.
4. Auction Listing: After receiving your items, our team will handle all the preparation, including cataloguing and professional presentation for the auction.

info@shenbergs.com

+37129787887

Yes, we can arrange pickup from almost any country. Just let us know where you’re located, and we’ll take care of the logistics.

Our team will professionally catalog and present your items to ensure they receive maximum visibility and attention.

Yes, we have established strong partnerships with leading auction platforms to ensure your items reach the widest audience possible. Your valuables will be listed on the following trusted platforms:

• Biddr
• Numis24
• Onebid
• Bidspirit
• Bidinside
• NumisBids
• Sixbid